Don't buy from RC Modelz

[JDBerden]

Just received my new Traction Hobby Cragsman Pro from RC Modelz in the UK. Although I am really happy with the Traction Hobby product the distributer was major POS. Upon opening the outer box I noticed that the factory seals had ben cut. Once I opened the interior box the RC was just laying in the box not attached to the packaging in any way. The RC had scuffing & scratch's along the leading edge of the roof / hood. Also there was not a factory manual or directions. I contacted the distributor & they tried to tell that the factory seals were for them & that they open the boxes to inspect the product & add extra packing & stickers. I informed them that the factory seals were for the consumer to make sure they were not receiving a returned item & to prevent tampering/pilfering by the distributor. I also informed them that there was no additional packing or stickers in the box. They also told me some scratchs & scuffing were normal. They offered to return it but there website says they charge a 20% restocking fee if they determine there was not adequate damage to return. I requested a replacement body & they countered with a 30% discount on a new clear body . I told them to pound sand. So I recommend the Traction Hobby brand but I would stay away from RC Modelz.com. Next time I but from Asiatees.

[Bajadre]

after seeing the bajas friends have bought from there i wouldnt touch that place with a barge pole lol 🤣

[Kpowell911]

Ive always had good luck buying from them, but I admit Ive only bought parts not an actual RC

[.AJ.]

I bought my Noble from them with no issues. I do remember getting a arsey email from them when asking about a late item tho 

[supersavage]

Never really had a problem with them when I've bought parts but to me it's a model shop I only ordered things that I really needed and couldn't get anywhere else short of ordering from overseas. 

[windz1000r]

Under UK distance selling regs they have to give a full refund on any return . 

Whever there's a reason or not as long as it's returned in the same condition unless it's personalized

[Yrkoon]

think ill miss out that shop and stick to model sport and wheelspin with the odd amazon and ebay things, cheers for the heads up 🙂

Edited April 28, 2022 by Yrkoon

[BUDFORCE]

6 hours ago, Yrkoon said:

think ill miss out that shop and stick to model sport and wheelspin with the odd amazon and ebay things, cheers for the heads up 🙂

 

Likewise.

[Nick]

Factory seals are actually there for the supplier/retailer to show it is complete on arrival. I get why a customer might be annoyed if these are broken but it isn't uncommon for retailers to tear them open to add a few extra bits in off your order instead of putting it in a bigger box with a load of packing peanuts.

 

But yeah there's no excuse for the product to be damaged/scratched.

 

[Steve-O2021]

Never had a problem with them for my baja parts.  

 

Placed around 6 orders with them and they all arrive super fast with the economy shipping (2 days)

 

Even get a free RCMZ sweet for every order and code RCMZ for 5% off 🙂

[.AJ.]

I bought a Flysky RX from them this week and it arrived next day, but you can really only rate a shops customer service when something goes wrong 

[tanveer]

I had a problem with a 30dnt truck which had a warped spur gear from RC modelz. Within 2days of contacting them a complete center diff turns up at my door. That was the days when they had a phone number and actually answered it though😂

 

 

Edited May 7, 2022 by tanveer