PraetoR Posted February 10, 2014 Share Posted February 10, 2014 Do it. Nothing else is going to work with these people. Quote Link to comment Share on other sites More sharing options...
maesterio Posted February 11, 2014 Share Posted February 11, 2014 (edited) parcel2go aren't a courier, they are merely a broker so the staff you've had problems with arent't theirs. My bad, I meant yodel. I just used parcel2go to book them. Court action is the same thing I have threatened hobby king with, but they are based out in hong kong / china so they dont give a rats ass. I paid them a month ago for a order & still is marked as unpaid. No response to emails & dumb responses to live chat. Edited February 11, 2014 by maesterio Quote Link to comment Share on other sites More sharing options...
bigoggy Posted February 11, 2014 Share Posted February 11, 2014 (edited) I have a friend who works for hermes. All the drivers are sub contractors. Your van has to be no more than 5 years old. You can only have a van in certain colours. If your van is broken, you have to rent one. If you are sick, you have to find someone to cover your route. You get paid 74p per delivery, if the person is not in, and you can't find somewhere to leave the parcel, you don't get paid. You will deliver anywhere from 60 to 200 parcels per day. Pete works around 13 hours per day, after expenses ect, he makes around Edited February 11, 2014 by bigoggy Quote Link to comment Share on other sites More sharing options...
Saabmania2 Posted February 11, 2014 Share Posted February 11, 2014 I have a friend who works for hermes. All the drivers are sub contractors. Your van has to be no more than 5 years old. You can only have a van in certain colours. If your van is broken, you have to rent one. If you are sick, you have to find someone to cover your route. You get paid 74p per delivery, if the person is not in, and you can't find somewhere to leave the parcel, you don't get paid. You will deliver anywhere from 60 to 200 parcels per day. Pete works around 13 hours per day, after expenses ect, he makes around Quote Link to comment Share on other sites More sharing options...
martin34 Posted February 11, 2014 Share Posted February 11, 2014 I ordered a new tyre for my motorbike the other day.It cost Quote Link to comment Share on other sites More sharing options...
smackers Posted February 11, 2014 Share Posted February 11, 2014 The delivery driver in my area has changed, used to be a lady with an estate car but now have another lady that has a van. Had to laugh when i had parcel collected by the original one, it was a big parcel that wasn't far short of maximum size and she had a load of parcels already in the car plus 2 kids in the back because it was school holidays. She had to rearrange all the parcels she had including placing some on kids laps so mine could fit in Quote Link to comment Share on other sites More sharing options...
Bigjimknickers Posted February 11, 2014 Author Share Posted February 11, 2014 Oh dear that's terrible! I sent my ESC in today for a repair, I used Royal Mail special delivery, insured up to Quote Link to comment Share on other sites More sharing options...
maesterio Posted February 11, 2014 Share Posted February 11, 2014 Anything over Quote Link to comment Share on other sites More sharing options...
Bigjimknickers Posted February 18, 2014 Author Share Posted February 18, 2014 I'm struggling to deal with these f ing idiots, I've sent them the receipt for the refund to Kev & they now say it's not good enough they want it sent as a file attachment? WTF? I wouldn't know where to begin? It looks like they make it as difficult as possible as I now have no way of doing this. Quote Link to comment Share on other sites More sharing options...
Nitroholic Posted February 18, 2014 Share Posted February 18, 2014 The fun will begin if you do attempt to go to court.... That's when you will fall foul of contract law.In simple terms, as the recipient of the parcel, you have no rights at all. Especially in a case of non receipt. The sender has entered into a contract with MyHermes to deliver a parcel from addresss A to address B. They can sue for breach of contract as tehy have a contract, as laid out in the terms and conditions which the carrier had to make available in some shape of form at the point of sale. Whether it was read or not....those T&Cs are the basis for the contract.As the recipient of the parcel, your only grounds for recourse is with the seller...who yuo have entered into a contract with. Only thing he can do for you is to offer a refund, as he has not got another 'product' to supply you.The seller needs to be taking them to court....not the recipient of the goods. Otherwise....your case will just fall apart as you cannot actually prove you have any losses as a result. You've had a refund...so you are not out of pocket.You cannot prove theft ( bet the Police didn't do anything ) as you cannot actually prove the delivery agent ever had the parcel in the first place. If they say they left it outside your house....that's an admission of incompetance, but not of theft. Unless they actually get caught with the items, theft is virtually impossible to make stick.Kev needs to take them to court. That will get him his money back, as he is the one who has lost out, and the loss results from MyHermes failing in their duty of care. If they have then failed to compensate ( read the terms and conditions to see what they are actually required to do, and if there is a time-scale involved) as per their contract, then the court will support the case and they will have to pay up, plus expenses. Quote Link to comment Share on other sites More sharing options...
shdaxner Posted February 18, 2014 Share Posted February 18, 2014 How did you send it to them mate? If it was a PayPal refund then I think you will be able to go onto PayPal and download a copy of the receipt, this will then be saved as a file (probably a PDF file) on your computer which you then attach to your email back to myhermes. Quote Link to comment Share on other sites More sharing options...
shdaxner Posted February 18, 2014 Share Posted February 18, 2014 (edited) The fun will begin if you do attempt to go to court.... That's when you will fall foul of contract law. In simple terms, as the recipient of the parcel, you have no rights at all. Especially in a case of non receipt. The sender has entered into a contract with MyHermes to deliver a parcel from addresss A to address B. They can sue for breach of contract as tehy have a contract, as laid out in the terms and conditions which the carrier had to make available in some shape of form at the point of sale. Whether it was read or not....those T&Cs are the basis for the contract. As the recipient of the parcel, your only grounds for recourse is with the seller...who yuo have entered into a contract with. Only thing he can do for you is to offer a refund, as he has not got another 'product' to supply you. The seller needs to be taking them to court....not the recipient of the goods. Otherwise....your case will just fall apart as you cannot actually prove you have any losses as a result. You've had a refund...so you are not out of pocket. You cannot prove theft ( bet the Police didn't do anything ) as you cannot actually prove the delivery agent ever had the parcel in the first place. If they say they left it outside your house....that's an admission of incompetance, but not of theft. Unless they actually get caught with the items, theft is virtually impossible to make stick. Kev needs to take them to court. That will get him his money back, as he is the one who has lost out, and the loss results from MyHermes failing in their duty of care. If they have then failed to compensate ( read the terms and conditions to see what they are actually required to do, and if there is a time-scale involved) as per their contract, then the court will support the case and they will have to pay up, plus expenses. I think you may have got your knickers in a twist as BJK was the seller Edited February 18, 2014 by shdaxner Quote Link to comment Share on other sites More sharing options...
Bigjimknickers Posted February 18, 2014 Author Share Posted February 18, 2014 Yep, I was the seller, I've given Kev a full refund, now I'm just tried to get anything back off these arseholes. Quote Link to comment Share on other sites More sharing options...
Nitroholic Posted February 18, 2014 Share Posted February 18, 2014 LOL...I lose track of these things Sue away!If they are stalling about refund paperwork etc. watch out for claim timescales. Get a claims ref or something to confirm they have actually registered your claim for the loss of the item. Quote Link to comment Share on other sites More sharing options...
atom3624 Posted February 18, 2014 Share Posted February 18, 2014 I find it faintly ridiculous that there's been no reply or any attempt to resolve the issue from Hermes. This will have repercussions on their business! Let's hope it gets resolved in a most-correct manner. Al. Quote Link to comment Share on other sites More sharing options...
Bigjimknickers Posted February 18, 2014 Author Share Posted February 18, 2014 Ive just printed the receipts off of PayPal & I'll get them posted off today recorded delivery & let them know they have 72hours before I start the court preceding, I really don't have time for this so fingers crossed they just cough up! Quote Link to comment Share on other sites More sharing options...
chewbacca Posted February 18, 2014 Share Posted February 18, 2014 Good luck Jim. Hope you get some satisfaction. Quote Link to comment Share on other sites More sharing options...
Stoka Posted February 18, 2014 Share Posted February 18, 2014 Not kept up with the thread since the first page but did they send you the claims form Jim? If not, I have copies of the form you need to fill in. They told me it takes upto 28 WORKING days for them to process it but said earlier, I ended up waiting 3 months before seeing a penny from them. Quote Link to comment Share on other sites More sharing options...
Bigjimknickers Posted February 18, 2014 Author Share Posted February 18, 2014 Not kept up with the thread since the first page but did they send you the claims form Jim? If not, I have copies of the form you need to fill in. They told me it takes upto 28 WORKING days for them to process it but said earlier, I ended up waiting 3 months before seeing a penny from them. I've filled in that form online, they want proof of my payment now, so I'm trying to send it via snail mail, all there doing now is answering every email with the same one, if I had hair I'd be pulling it out, there really winding me up. Thanks for the offer though. Quote Link to comment Share on other sites More sharing options...
Stoka Posted February 18, 2014 Share Posted February 18, 2014 Just looked back at the emails I had with them, they didn't ask me for proof of payment. Quote Link to comment Share on other sites More sharing options...
Bigjimknickers Posted February 22, 2014 Author Share Posted February 22, 2014 I sent my paypal receipt to there office (thanks saabmania) with a cover note & I finally got a refund offer yesterday, I told them my bank details & am now waiting for the refund. Some closure, but I'd still rather never use these again & I'll always be sure everything is insured over Quote Link to comment Share on other sites More sharing options...
Saabmania2 Posted February 22, 2014 Share Posted February 22, 2014 I sent my paypal receipt to there office (thanks saabmania) with a cover note & I finally got a refund offer yesterday, I told them my bank details & am now waiting for the refund. Some closure, but I'd still rather never use these again & I'll always be sure everything is insured over Quote Link to comment Share on other sites More sharing options...
Alex97 Posted February 22, 2014 Share Posted February 22, 2014 their customer service maybe crap but their website is by far the easiest to use compared to most of the larger companies that I couldn't even find the correct page to send the parcel. Quote Link to comment Share on other sites More sharing options...
SirusDviruS Posted February 23, 2014 Share Posted February 23, 2014 My only experience with Hermes was receiving a banana shaped piece of vintage hifi equipment. It shouldn't of been banana shaped and was otherwise mint. Such a shame. The force required to do that kind of damage must of been incredible. Never again if I can avoid it. Quote Link to comment Share on other sites More sharing options...
bbdave Posted February 23, 2014 Share Posted February 23, 2014 I gave up with the post office and parcel farce after losing so much gear and what wasn't lost was damaged so I've used my Hermes since and never had a problem everything I send is fully insured maybe I'm just lucky. Dave Quote Link to comment Share on other sites More sharing options...
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