JDBerden Posted April 25, 2022 Share Posted April 25, 2022 Just received my new Traction Hobby Cragsman Pro from RC Modelz in the UK. Although I am really happy with the Traction Hobby product the distributer was major POS. Upon opening the outer box I noticed that the factory seals had ben cut. Once I opened the interior box the RC was just laying in the box not attached to the packaging in any way. The RC had scuffing & scratch's along the leading edge of the roof / hood. Also there was not a factory manual or directions. I contacted the distributor & they tried to tell that the factory seals were for them & that they open the boxes to inspect the product & add extra packing & stickers. I informed them that the factory seals were for the consumer to make sure they were not receiving a returned item & to prevent tampering/pilfering by the distributor. I also informed them that there was no additional packing or stickers in the box. They also told me some scratchs & scuffing were normal. They offered to return it but there website says they charge a 20% restocking fee if they determine there was not adequate damage to return. I requested a replacement body & they countered with a 30% discount on a new clear body . I told them to pound sand. So I recommend the Traction Hobby brand but I would stay away from RC Modelz.com. Next time I but from Asiatees. 1 Quote Link to comment Share on other sites More sharing options...
Bajadre Posted April 25, 2022 Share Posted April 25, 2022 after seeing the bajas friends have bought from there i wouldnt touch that place with a barge pole lol 🤣 1 Quote Link to comment Share on other sites More sharing options...
Kpowell911 Posted April 26, 2022 Share Posted April 26, 2022 Ive always had good luck buying from them, but I admit Ive only bought parts not an actual RC Quote Link to comment Share on other sites More sharing options...
.AJ. Posted April 26, 2022 Share Posted April 26, 2022 I bought my Noble from them with no issues. I do remember getting a arsey email from them when asking about a late item tho 1 Quote Link to comment Share on other sites More sharing options...
supersavage Posted April 26, 2022 Share Posted April 26, 2022 Never really had a problem with them when I've bought parts but to me it's a model shop I only ordered things that I really needed and couldn't get anywhere else short of ordering from overseas. Quote Link to comment Share on other sites More sharing options...
windz1000r Posted April 27, 2022 Share Posted April 27, 2022 Under UK distance selling regs they have to give a full refund on any return . Whever there's a reason or not as long as it's returned in the same condition unless it's personalized Quote Link to comment Share on other sites More sharing options...
Yrkoon Posted April 28, 2022 Share Posted April 28, 2022 (edited) think ill miss out that shop and stick to model sport and wheelspin with the odd amazon and ebay things, cheers for the heads up 🙂 Edited April 28, 2022 by Yrkoon Quote Link to comment Share on other sites More sharing options...
BUDFORCE Posted April 28, 2022 Share Posted April 28, 2022 6 hours ago, Yrkoon said: think ill miss out that shop and stick to model sport and wheelspin with the odd amazon and ebay things, cheers for the heads up 🙂 Likewise. 1 Quote Link to comment Share on other sites More sharing options...
Nick Posted April 28, 2022 Share Posted April 28, 2022 Factory seals are actually there for the supplier/retailer to show it is complete on arrival. I get why a customer might be annoyed if these are broken but it isn't uncommon for retailers to tear them open to add a few extra bits in off your order instead of putting it in a bigger box with a load of packing peanuts. But yeah there's no excuse for the product to be damaged/scratched. 2 Quote Link to comment Share on other sites More sharing options...
Steve-O2021 Posted May 7, 2022 Share Posted May 7, 2022 Never had a problem with them for my baja parts. Placed around 6 orders with them and they all arrive super fast with the economy shipping (2 days) Even get a free RCMZ sweet for every order and code RCMZ for 5% off 🙂 Quote Link to comment Share on other sites More sharing options...
.AJ. Posted May 7, 2022 Share Posted May 7, 2022 I bought a Flysky RX from them this week and it arrived next day, but you can really only rate a shops customer service when something goes wrong Quote Link to comment Share on other sites More sharing options...
tanveer Posted May 7, 2022 Share Posted May 7, 2022 (edited) I had a problem with a 30dnt truck which had a warped spur gear from RC modelz. Within 2days of contacting them a complete center diff turns up at my door. That was the days when they had a phone number and actually answered it though😂 Edited May 7, 2022 by tanveer Quote Link to comment Share on other sites More sharing options...
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