Deafty Posted July 29, 2013 Author Share Posted July 29, 2013 Off to Customs Office now. Checklist: All Paper work correspondence from Customs Invoice Receipt of Payment ReSent and Confirmed Invoice from Banggood Instruction Manual (printed and on USB) CE Certificate (printed and on USB) LIPO std safety instructions (printed and on USB) ; must be included with every lipo sale Copies of Email correspondence from Banggood 1 extremely determined Deafty with a polite attitude... Check 1 Quote Link to comment Share on other sites More sharing options...
Bonez Posted July 29, 2013 Share Posted July 29, 2013 good luck mate! Quote Link to comment Share on other sites More sharing options...
Tug Posted July 29, 2013 Share Posted July 29, 2013 Keep us posted! Quote Link to comment Share on other sites More sharing options...
Dirtbag Posted July 29, 2013 Share Posted July 29, 2013 Good luck dude, hope I works out for you... Quote Link to comment Share on other sites More sharing options...
stretch Posted July 29, 2013 Share Posted July 29, 2013 good luck mate, stick it to the man Quote Link to comment Share on other sites More sharing options...
Deafty Posted July 29, 2013 Author Share Posted July 29, 2013 Well, I'm back. Progress at least. Nice friendly lady did all she could. She stated that with the evidence I have there should not be a problem but can make no guarantee. She even pointed out to me that the latest letter I received from them was dated the day that I was in their last (2 weeks ago! which is proved by my receipt of attendance that I asked for and that it seems almost impossible to have made a decision in that time especially considering the envelope was dated last wednesday!.. Some one has been causing problems for me (seemingly deliberately!) probably that "Bee H" from last time. Anyways, I now have an extension and must now make a formal request to "review on the decision that was made at the HQ" premises (offsite). Whats interesting here is that I am sure they will come back to me with no Knowledge of any decision being made in the first place. (other than the forged document this nasty lady from my 1st visit appears to have made). Which of coarse will not be mentioned At this point I don't care about the TX so much but will be making a formal complaint afterwards stating the deceptiveness of this employee. New Flysky GT3C has been ordered locally and awaiting delivery which should arrive before my next visit That'll be fun showing em that 1 Quote Link to comment Share on other sites More sharing options...
shaanaleem92 Posted July 29, 2013 Share Posted July 29, 2013 Awesome news And what a load of ****** about the nasty lady Quote Link to comment Share on other sites More sharing options...
Deafty Posted July 30, 2013 Author Share Posted July 30, 2013 (edited) Update: Email battle with German Customs HQ commenced. Edited July 30, 2013 by Deafty 2 Quote Link to comment Share on other sites More sharing options...
jordan_bench10 Posted July 30, 2013 Share Posted July 30, 2013 POST UP ALL REPLIES Quote Link to comment Share on other sites More sharing options...
fatboyneil Posted July 31, 2013 Share Posted July 31, 2013 Just email them a link to a local shop that sells them I've found with customs its best just to send back get a refund and order elsewhere but it does sound like German customs are ****heads and know nothing Quote Link to comment Share on other sites More sharing options...
Deafty Posted July 31, 2013 Author Share Posted July 31, 2013 It's the principle at this point mate. How am I/we suppose to order any other electrical devices else unless they explain what I have done wrong. I could ignore them but I wish to know what is right and wrong (whether or I not I agree is different). Update: No response after 20hrs Quote Link to comment Share on other sites More sharing options...
trickstar Posted July 31, 2013 Share Posted July 31, 2013 ALL HAIL DEAFTY - GIVING EM ONE FOR THE TEAM. Nice one buddy , stick at it and keep us all posted. Quote Link to comment Share on other sites More sharing options...
arogon1235 Posted July 31, 2013 Share Posted July 31, 2013 i think i can tell who's gonna win Quote Link to comment Share on other sites More sharing options...
Deafty Posted July 31, 2013 Author Share Posted July 31, 2013 (edited) Thanks for the confidence Update: I have just received mail from Banggood. I have had (up until now) excellent correspondence with them. They asked yesterday whether or not I have received the package. They respond to my lengthy "no" with a tracking statement that it has been delivered. The dates align with my original customs letter but now I fear banggood want nothing more to do with me. I will obtain evidence from customs that they have the packet and the date of "package delivered" matches the date they received it. If Banggood do not provide a refund in the event this battle fails I will be most upset Dates from original mail are within their return policy. On a brighter note my other locally purchased FlySky is in the delivery van and due any minute better have a decent receipt in the packet that will help me with my one from customs Edited July 31, 2013 by Deafty Quote Link to comment Share on other sites More sharing options...
Deafty Posted July 31, 2013 Author Share Posted July 31, 2013 (edited) Update: Mail from Customs Thank you for your Email. I'd like to state our position to your questions concerning the FlySky FS-GT3C RC System. I have to inform you that your attached file named "CE Certificate.pdf" is not an appropriate CE certificate at all. It's rather a test report from a laboratory. Reports like the current "Verification of R&TTE Compliance" are used by the manufacturer to serve as a rule for compiling a CE Certificate of Conformity since only the manufacturer himself can declare conformity to his products. So the documentation for the RC System is still remaining insufficient and we regret to inform you that we have to stick to our decision as of 18.07.2013 which was forwarded to you by Mrs Straub, official customs representative at the Zollamt in Winnenden-Hertmannsweiler. Kind regards Florian L Edited July 31, 2013 by Deafty Quote Link to comment Share on other sites More sharing options...
Exos Posted July 31, 2013 Share Posted July 31, 2013 Have you highlighted the fact that the product is actually freely available in the EU? which is in essence manufactured at the same plant. Quote Link to comment Share on other sites More sharing options...
Deafty Posted July 31, 2013 Author Share Posted July 31, 2013 (edited) No I have not (..yet) I intended to wait and see how they would respond. With the above responses I feel confident that I can now obtain the product (pending FLYSKY emails; which are under way). Indeed! The CE Declaration of Conformity compiled and signed by the FlySky company would solve the problem. At last it's just a copy/paste job which needs to be done by the manufacturer. I will use the above argument if necessary but knowing German customs; this may spark an investigation which could ruin it for all of us here in the EU! It appears that Flysky have not completed the certificate formalities and this in fact may get them to do so which will free up the imports of these products enabling more to be provided locally. (well... theoretically that is ) ....waiting on FlySky company Edit:// Banggood have replied politely and they are now in the loop and linked to this thread. Edited July 31, 2013 by Deafty Quote Link to comment Share on other sites More sharing options...
Exos Posted July 31, 2013 Share Posted July 31, 2013 No I have not (..yet) I intended to wait and see how they would respond. With the above responses I feel confident that I can now obtain the product (pending FLYSKY emails; which are under way). I will use that argument if necessary but knowing German customs; this may spark an investigation which could ruin it for all of us here in the EU! It appears that Flysky have not completed the certificate formalities and this in fact get them to do so which will free up the imports of these products enabling more to be provided locally. (well... theoretically that is ) ....waiting on FlySky company In that instance then, its obivously in FlySky's interest to respond, given it could lead to increased EU sales. Quote Link to comment Share on other sites More sharing options...
Deafty Posted August 1, 2013 Author Share Posted August 1, 2013 (edited) Update: No response from FlySky as of yet. However Banggood have been kind enough to provide me with another certificate. Viewable HERE. I have sent this to "customs" and am currently awaiting their response... Edited August 1, 2013 by Deafty Quote Link to comment Share on other sites More sharing options...
Deafty Posted August 6, 2013 Author Share Posted August 6, 2013 Update:// Still waiting on a reply from FlySky. I have been sending an email everyday now but as of yet no response Currently waiting upon reply from customs in regards to latest certificate provided by Banggood. I have until this Friday... Quote Link to comment Share on other sites More sharing options...
Tug Posted August 6, 2013 Share Posted August 6, 2013 Bar-stewards. The lot of em! Quote Link to comment Share on other sites More sharing options...
Deafty Posted August 7, 2013 Author Share Posted August 7, 2013 Update:// Banggood have offered a refund on the product(s). So a big thanks to them. However my last ditch effort is to track down the "official" CE certificate for the FlySky GT3C which is layed out just like this one that is for the 9ch TX from Flysky. Note it contains a signature, this is essential. Viewable HERE. Please if anyone has any tips on locating this please help. No response still from FlySky. I am mailing them twice a day now. Quote Link to comment Share on other sites More sharing options...
atom3624 Posted August 7, 2013 Share Posted August 7, 2013 Sounded like you needed a fundamental change in Customs Ruling to get that out - which was never going to happen! Very sorry, after all of the time and effort, but at least there's a refund. Al. Quote Link to comment Share on other sites More sharing options...
Bonez Posted August 7, 2013 Share Posted August 7, 2013 sorry to hear that mate, looks like flysky dont give a rats ass, more fool them tho as if they get it sorted it my of created more sales! Quote Link to comment Share on other sites More sharing options...
Deafty Posted August 7, 2013 Author Share Posted August 7, 2013 (edited) Well just got off the phone with FlySky They are sending me a certificate right now just hope that it is correct. At least I now have a direct contact email address with Flysky. Only had to wait 3 weeks to get through by phone but perhaps my timezone effected this. eagerly awaiting certificate.... Edited August 7, 2013 by Deafty Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.