jonny.k Posted February 6, 2015 Share Posted February 6, 2015 As title says,, What's wrong with the suppliers of RC spares,, They just don't seem to give a damn.. I've already given the World my opinion of a certain supplier of RC spares that everyone knows,, And now i'm having trouble with another one. Been waiting over 3 weeks for spares from RCHobbyBox, who took over 2 weeks to reply to my request for an update on delivery, another 5 days to reply to my emails asking for a reason for the delay,, 3 days constant ringing before they finally answered their phone for them to tell me they'll find out off the Post Office what's happened to them,, Then they said they'll get some more sent out for delivery tomorrow,, Now they won't answer their phone again but instead sent me a text saying "We'll be in touch soon" , YEAH Right,, I've heard that before... I've only had good service from one supplier and that's SRI REMOTE TOYS Limited, Who went above and beyond the call of duty, (Even though they were the wrong parts, Which is my fault).. It seems to me the only reliable parts suppliers are fellow enthusiasts like the people on this forum,, Who have never let me down yet,, So Thank you all. Quote Link to comment Share on other sites More sharing options...
.AJ. Posted February 6, 2015 Share Posted February 6, 2015 Plenty of good shops out there, next time try Modelsport, MB Models, Dms Racing or Rc Geeks just to name a few 1 Quote Link to comment Share on other sites More sharing options...
smeghead28 Posted February 6, 2015 Share Posted February 6, 2015 Never heard of the ones you mentioned. Maybe that says something about them in general. 1 Quote Link to comment Share on other sites More sharing options...
Rtsbasic Posted February 6, 2015 Share Posted February 6, 2015 Definitely some good places out there - Modelsport, MB Models, JE Models, DMS, to name a few. Lot of smaller outfits that don't keep stock in, and 'drop ship' or order from their supplier when they get a customer order. Not the way to do it IMO.. Quote Link to comment Share on other sites More sharing options...
Si Coe Posted February 6, 2015 Share Posted February 6, 2015 Even the best can't have every possible thing in stock. In fact stock is ironically bad for business because whilst its on the shelves its cost you money and not made any yet. Stock needs to turnover fast to be profitable. So companies rely on ordering from suppliers (drop shipping) but suppliers don't want inactive stock either and shift it back to the manufacturer. And they don't want warehouses full of parts so they only make them when they need them. Its a result of the modern business model. Quote Link to comment Share on other sites More sharing options...
Alex97 Posted February 6, 2015 Share Posted February 6, 2015 I was talking to a smaller shop owner today and he said that he lost money when he stocked spares as he got left with old stock that he couldn't shift and he couldn't afford to have money sitting on a shelf doing nothing. This makes him reliant on the supplier to have a quick turn around in shipping him the parts when the customer wants them. I think that this is the reason why smaller shops are having to close, my lhs have to order the parts from CML, I have to pay their postage for it to be shipped to them then I have to collect it. Why would I do that when within a few seconds I can order it on my phone and have it the next day? Some people might disagree with me but I think that the small rc shop doesn't really have a place in the modern rc world. The small local hobby shop is nice but they never seem to have a wide range of products so your limited to what brands they stock. If you look at the bigger rc shops they stock hundreds of different RC's and most the parts for them. As a customer I'd rather go with the bigger shop as I don't have to wait for my part to be ordered in and the service is normally better. That's just my option. Quote Link to comment Share on other sites More sharing options...
Rtsbasic Posted February 6, 2015 Share Posted February 6, 2015 Even the best can't have every possible thing in stock. In fact stock is ironically bad for business because whilst its on the shelves its cost you money and not made any yet. Stock needs to turnover fast to be profitable. So companies rely on ordering from suppliers (drop shipping) but suppliers don't want inactive stock either and shift it back to the manufacturer. And they don't want warehouses full of parts so they only make them when they need them. Its a result of the modern business model. I agree 100% that stock depreciates, and costs you money. I run a medium size food retailing premises, and have to figure on stock costing roughly 3% of its value a month just to sit there. That said, if an online shop doesn't run a live inventory system, I'll rarely order from it. If I want to order something and don't mind waiting, I'll order it through my LHS who will tack it onto their next CML or whoever delivery. Otherwise i'll search around until somewhere has it in stock. I believe this is the general mentality of an online customer.. I was talking to a smaller shop owner today and he said that he lost money when he stocked spares as he got left with old stock that he couldn't shift and he couldn't afford to have money sitting on a shelf doing nothing. This makes him reliant on the supplier to have a quick turn around in shipping him the parts when the customer wants them. I think that this is the reason why smaller shops are having to close, my lhs have to order the parts from CML, I have to pay their postage for it to be shipped to them then I have to collect it. Why would I do that when within a few seconds I can order it on my phone and have it the next day? Some people might disagree with me but I think that the small rc shop doesn't really have a place in the modern rc world. The small local hobby shop is nice but they never seem to have a wide range of products so your limited to what brands they stock. If you look at the bigger rc shops they stock hundreds of different RC's and most the parts for them. As a customer I'd rather go with the bigger shop as I don't have to wait for my part to be ordered in and the service is normally better. That's just my option. The local hobby shop I use definitely makes their money selling RTR's and servicing/tuning/fixing models for people. Actual parts turnover must be a very modest amount for most hobby shops... Quote Link to comment Share on other sites More sharing options...
fatboyneil Posted February 7, 2015 Share Posted February 7, 2015 Waiting three weeks wow this online buying lark is slow maybe we should try the old mail order system if that's what you want then you might get your parts for June or maybe christmas. If you don't buy from a shop on a regular basis then chances are you could be waiting a long time and three weeks is nothing compared to the two month wait I had for a replacement lrp rotor why two month well because it had to be made by lrp first even modelsport have let me down before it happens to the best aswell as the little shops Quote Link to comment Share on other sites More sharing options...
danb1974 Posted February 7, 2015 Share Posted February 7, 2015 (edited) A local shop could still be usefull for generic stuff like connectors oils glues screws rims tires paints etc. even batteries chargers electronics Not fun missing small stuff and having to wait for an online order Better yes focusing on a couple of bashing cars and keeping stock for them, so you can break it every working day and just go buy spares afterwards Edited February 7, 2015 by danb1974 Quote Link to comment Share on other sites More sharing options...
John_RCModelz Posted February 7, 2015 Share Posted February 7, 2015 If a shop was to stock one of each part for every rc available they would need a super store. so small medium and large rc shops cant possibly stock all parts this is why most places order as required. As each wholesaler should stock most parts for there brand but even this isn't always possible as somtimes the manufacturer may be low or out of stock which is what causes delays. but to says there is no place for the small rc shop is unfair. Quote Link to comment Share on other sites More sharing options...
Noj Posted February 7, 2015 Share Posted February 7, 2015 Indicative of the 'I want it NOW!!' attitude which is becoming increasingly apparent in the general public, perhaps?? 1 Quote Link to comment Share on other sites More sharing options...
smeghead28 Posted February 7, 2015 Share Posted February 7, 2015 Whilst I wouldn't expect shops to carry every single spare what I would like is for them to be able to get it within a certain time span. When I look at a model on the MS website and then look at the spares there are loads of "NO STOCK" indicators that make me think twice about buying a particular model. It's not the fault of MS either cause a lot of other places have the same on their websites. I would like to think that a current model being sold would at least have the spares support to back it up but that doesn't always appear to be the case. Quote Link to comment Share on other sites More sharing options...
jonny.k Posted February 7, 2015 Author Share Posted February 7, 2015 You're missing my point,, The waiting time is not the main problem,, The main problem is the lack of Honest communication and good customer service. If they don't have a part in stock but can get it in a few days or whenever they next place an order with their supplier,, Then fair enough,, But why Lie to you and then ignore all future communication with you /////,,,..... Quote Link to comment Share on other sites More sharing options...
smeghead28 Posted February 7, 2015 Share Posted February 7, 2015 Fair enough but like I said before I have never heard of any of the shops you mentioned,maybe they aren't that well know cause of their bad service? Looking back at your other posts and topics you do seem to be angry about a lot of stuff,a fair part of it is RC related,maybe this isn't the hobby for you Quote Link to comment Share on other sites More sharing options...
jonny.k Posted February 7, 2015 Author Share Posted February 7, 2015 Again you're missing the point.. And i'm not angry about "A Lot of things" , and it Certainly Isn't the hobby,, It's the lack of caring of a few organizations.... Quote Link to comment Share on other sites More sharing options...
sean-vrs Posted February 7, 2015 Share Posted February 7, 2015 with spare parts its always catch22 if a model gets re-hashed people moan that its the same as last year, but in this situation its a good thing if a model has longevity like the baja/hyper7/slash at least there will always be parts! waiting for spares is just another part of the hobby, and thats one of the reasons i tell my wife i need to run a "fleet" at least i always have a runner. 1 Quote Link to comment Share on other sites More sharing options...
Si Coe Posted February 7, 2015 Share Posted February 7, 2015 You're missing my point,, The waiting time is not the main problem,, The main problem is the lack of Honest communication and good customer service. If they don't have a part in stock but can get it in a few days or whenever they next place an order with their supplier,, Then fair enough,, But why Lie to you and then ignore all future communication with you /////,,,..... Because the problem might be the supplier, or even further up the chain - but who will you blame? You order from the shop, as far as you are concerned its their problem and them you shout at. Quote Link to comment Share on other sites More sharing options...
Carpmart Posted February 7, 2015 Share Posted February 7, 2015 The key to satisfaction with a local model shop is alignment. You often find a speciality of that shop. Air, boats, cars, then you find some are specialist again, freprawn for 5th scale being an example, but DMS, is 1/10 orientated etc. align your buying to the shop and you often find good stock. Quote Link to comment Share on other sites More sharing options...
Mikegrip Posted February 7, 2016 Share Posted February 7, 2016 I left the hobby when i couldnt get spares for my tamiya cars back in the mid to late 90's.....stupidly got back in to the hobby recently after noticing a few more hobby shops popping up and the reissue of various tamiya kits and a new local rc club and indoor track including a rock crawling track ...I thought maybe there was enough interest in rc for it not to end up a dead hobby yet again. Reading recent threads on forums it seems i was stupid after all. I cant get spares for my new models already. I hate buying blind from ebay. Ive already lost money buying stuff that dosnt fit my truck. The whole hop ups market on line is a lottery. Even the manufacturers dont make the damn spares i need. all i want is the lower and upper link kit for a scx10 Deadbolt and to change everything to aluminium so i never have to worry about tryna get parts loooooool. I have no means to machine metal myself ha ha. Totally regretting getting into scale 4x4 now. I think the trick is to get the most out of something cheap and never never ever listen to what the yanks say. Seems like they can get what they need all the time in those youtube videos....hmmmmm n the european market is complete tosh. Trying not to be negative but unless you "know people" you dead in the water. Yeah we all want stuff as soon as we break stuff cos the models cost so much in the first place you gotta use them alot to get your moneys worth. And if your planing your valuable days off around your hobby you want to be able to do it. Right? I Like the above comment i agree with that. Axial can do one. They clearly dont have an intrest in their british customers. Cos if they did they would send out a the common hop ups. Come on everyone wants the same stuff. Its usual stuff that breaks right? Cant be that hard surely??????? The demand for scale 4x4 and crawler hop ups n spares must be high? Due to the very nature of the beast. They get broke alot. Back to the drawing board i guess....... Quote Link to comment Share on other sites More sharing options...
Kpowell911 Posted February 7, 2016 Share Posted February 7, 2016 It's 2016 now, the hobby has changed since the 90s. Ordering parts from online or even abroad is common these days. I can't think of the last time I went into a hobby shop and bought something. It's all online now. Ordering from across the globe is extremely easy and almost the norm now, it's just the way things are now. Regarding availability, it pays to research before you buy your products. I'm currently debating NOT ordering the model I want because the parts won't be as readily available as a competitors product. 1 Quote Link to comment Share on other sites More sharing options...
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