.AJ. Posted December 29, 2014 Share Posted December 29, 2014 (edited) SMD = Spire Model Distribution Jamie = The RC Legend and SMD owner Jamie Booth http://www.smddirect.co.uk Edited December 29, 2014 by .AJ. Quote Link to comment Share on other sites More sharing options...
Mr Drifta Posted December 29, 2014 Author Share Posted December 29, 2014 (edited) SMD = Spire Model Distribution Jamie = The RC Legend and SMD owner Jamie Boothhttp://www.smddirect.co.uk Cheers fella SMD = http://www.smddirect.co.uk/101a31072a-sanwa-m12-radio-471-rec-2267 HK = http://www.hobbyking.com/hobbyking/store/__1229__190__Radios_Receivers-2_4Ghz_Sanwa_Airtronics.html PLUS PP FEE'S = Edited December 29, 2014 by Mr Drifta Quote Link to comment Share on other sites More sharing options...
fatboyneil Posted December 29, 2014 Share Posted December 29, 2014 Quote Link to comment Share on other sites More sharing options...
neil.b Posted December 29, 2014 Share Posted December 29, 2014 I just got the MT-4S a couple of weeks ago, Its a fantastic radio and the M12 is only very marginally better spec wise. I bought mine from PBM (Who in turn got it from SMD) for Quote Link to comment Share on other sites More sharing options...
Mr Drifta Posted December 29, 2014 Author Share Posted December 29, 2014 Quote Link to comment Share on other sites More sharing options...
Tiernan85 Posted December 29, 2014 Share Posted December 29, 2014 You would be liable for charges if you ordered from the International(Hong Kong) warehouse. You ordered from the UK warehouse, thus you will not pay any additional charges. Quote Link to comment Share on other sites More sharing options...
Mr Drifta Posted December 29, 2014 Author Share Posted December 29, 2014 You would be liable for charges if you ordered from the International(Hong Kong) warehouse. You ordered from the UK warehouse, thus you will not pay any additional charges. That's what I thought and why I did it.. Praying SMD are reading this and planning a price match war lol PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE hahaha Quote Link to comment Share on other sites More sharing options...
Tiernan85 Posted December 30, 2014 Share Posted December 30, 2014 It would be great if we could have competitive pricing or price matching with prices from Asia, but realistically it's not going to happen when there's 100 quid difference. There's always elements you miss out on when ordering from abroad(especially anywhere in Asia). You don't get customer service like you get at home, and you don't always get quality like you get at home(sometimes quite the opposite though in this day and age). The fact is we have to make a choice ourselves. Buy local and you get quick efficient service at a price, or buy abroad and play by their rules(which are yet to be found lol), but save some money. Sometimes it's worthwhile, sometimes it's not. Time matters too. I recently bought an item "locally" which is the exact item I could have bought from China. Price was marked up probably at least 4x by the UK seller, but I wanted it sooner, and in this circumstance it was a cheap enough item to begin with. 1 Quote Link to comment Share on other sites More sharing options...
neil.b Posted December 30, 2014 Share Posted December 30, 2014 I made the same decision when I bought my radio. I needed it quick for a race and decided against buying from abroad. That's not to say I don't buy things from overseas, it just tends to be smaller stuff. Quote Link to comment Share on other sites More sharing options...
Mr Drifta Posted December 30, 2014 Author Share Posted December 30, 2014 Well The HK staff have offered too look into our order..(even though forum members on HK claim HK team NEVER come and look )... So hopefully they will do something too resolve the issue..time will tell Quote Link to comment Share on other sites More sharing options...
Mr Drifta Posted January 2, 2015 Author Share Posted January 2, 2015 Ok so I've been lucky enough to get in contact with an Advisor from HK USA,..Rob... He has been fantastic, i had too pay an additional Quote Link to comment Share on other sites More sharing options...
Tiernan85 Posted January 2, 2015 Share Posted January 2, 2015 Wow! I already like shopping with HK and didn't think they would do so much. That's great for you though. Definitely a step in the right direction for customer service. Quote Link to comment Share on other sites More sharing options...
Mr Drifta Posted January 3, 2015 Author Share Posted January 3, 2015 Wow! I already like shopping with HK and didn't think they would do so much. That's great for you though. Definitely a step in the right direction for customer service. Yeah I am shocked too if i am honest considering the interweb is full of negativity towards them.. Rob the guy who has been dealing with it is from what i can gather fairly new, so hopefully its not going to be a case of "a new broom..."... The order has been shipped NOW via FEDEX and as i said above i do feel a bit bad as that's an additional cost too HK but again he has assured me any costs they will pay..(yet my invoice says VAT paid so struggling too see why another charge would be incurred..).. But as most have agreed its only fair they do pay as its their system's that have caused the grief, but i am still on fence about that lol. Oh well HOPEFULLY it will appear before next weekend............but i genuinely cant fault rob or HK for this matters resolution thus far that's for sure Quote Link to comment Share on other sites More sharing options...
Tiernan85 Posted January 3, 2015 Share Posted January 3, 2015 If it's coming from the US it's possible you'll have customs, but perhaps if it says vat paid, it's a workaround. I know some ebay purchases from the states have you pay the vat upfront too. They may have it marked that you paid it to avoid additional charges and then credited you as a goodwill. I don't think they should necessarily have to pay this for you as you imply though. Yes, it's a nice gesture, but IMO they've really done nothing wrong? You paid for a back ordered item. It did not give you any timescale as to when it would arrive, you had the option to just cancel if you didn't want to wait. You decided to make the purchase. I don't see how their systems have caused you grief? It's just your "blame game" seems unwarranted to me. Don't get me wrong though, I am happy that you seem to be getting sorted and that thus far you've been treated exceptionally well. Hopefully it all works out. Quote Link to comment Share on other sites More sharing options...
fatboyneil Posted January 3, 2015 Share Posted January 3, 2015 Can't see hk paying import duty for you if it's coming from USA then expect a letter demanding money first but hopefully their like the main warehouse and mark the price down on postage deceleration to avoid chargers only time will tell Quote Link to comment Share on other sites More sharing options...
Mr Drifta Posted January 3, 2015 Author Share Posted January 3, 2015 Can't see hk paying import duty for you if it's coming from USA then expect a letter demanding money first but hopefully their like the main warehouse and mark the price down on postage deceleration to avoid chargers only time will tell What rob said is as long as proof it WILL BE DONE which is very kind. Quote Link to comment Share on other sites More sharing options...
Mr Drifta Posted January 7, 2015 Author Share Posted January 7, 2015 ooooooooooooooooooosssssssssssssshhhhhhhhhhhhhhhaaaaaaaaaaaaaaa Well it proves HobbyKing CAN AND WILL get it right for their customers, Rob @HK USA is the man of my moment, a PLEASURE to deal with, Straight up, and true too his and HK's word. I WILL be using them again, Hopefully friday lol. All i can say is to anyone reading this, please do take the time to Give HK a chance if things go pear shaped, be factual, and get too the issue quickly and things can and do get resolved as my issue prove's and for that i have nothing but respect for Hobbyking and their team. Absolutely chuffed with them Right off too test it Quote Link to comment Share on other sites More sharing options...
Tiernan85 Posted January 7, 2015 Share Posted January 7, 2015 Great news! Glad you got yourself sorted in the end Quote Link to comment Share on other sites More sharing options...
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