They are probably trying to get away from their bad reputation, I use them all the time and like them, I reckon I’ve sent 100 parcels with them and only 2 have been late, none have gone missing or been damaged
Ive had a delivery off them today, they couldn't be bothered to ring the door bell (Ive been in all day) so just threw the parcel over the locked side gate. Only noticed as they emailed a pic saying delivered lol