rctruckz Posted September 25, 2012 Share Posted September 25, 2012 well, ordered a carb & few other bits from Abbots RC, i paid extra Quote Link to comment Share on other sites More sharing options...
HUNTER.P Posted September 25, 2012 Share Posted September 25, 2012 (edited) What time/date did you order at? Edited September 25, 2012 by HUNTER.P Quote Link to comment Share on other sites More sharing options...
HUNTER.P Posted September 25, 2012 Share Posted September 25, 2012 Helps if you read notices as well http://abbotsrc.co.uk/Default.aspx NOTICE NO SHIPPING 21ST-26TH SEPTEMBER We will not be shipping any orders from the 21st September 2012 for a few days. Last posting date - 2.00 pm Thursday 20th September 2012. The shop will remain open for purchases. Any order after the last post date will go out on the 27th September. 2 Quote Link to comment Share on other sites More sharing options...
norcoforever Posted September 25, 2012 Share Posted September 25, 2012 Well said hunter. That notice has been up since 18th Quote Link to comment Share on other sites More sharing options...
Mike1970 Posted September 25, 2012 Share Posted September 25, 2012 It is on the "in your face" side of the advertising spectrum, on the other hand, maybe they shouldn't have taken the extra for next day delivery. Quote Link to comment Share on other sites More sharing options...
HUNTER.P Posted September 25, 2012 Share Posted September 25, 2012 Its all automated though, i'm sure if you sent them an email they might refund you the difference. But really dont know how that notice could be missed Quote Link to comment Share on other sites More sharing options...
rctruckz Posted September 25, 2012 Author Share Posted September 25, 2012 bo!!ox well as it aint been shipped i could always cancel & ask for a refund & order it from where i was going to originally as i need the parts for the weekend & yup, they should have disabled the next day option in shipping, easily done with a few clicks. But also i didnt see the notice cuz its only on the homepage, when i went to the site i used an external link that taken me to the parts page i was after, so i had no idea! they should have made that notice either a pop-up as soon you enter the website no matter what page, or a notice during checkout, not just on the home page! Quote Link to comment Share on other sites More sharing options...
rctruckz Posted September 25, 2012 Author Share Posted September 25, 2012 mind you 27th they going to post it so i should get my order friday as i paid next day delivery, fingers crossed! Quote Link to comment Share on other sites More sharing options...
Condor1201 Posted September 25, 2012 Share Posted September 25, 2012 bo!!ox well as it aint been shipped i could always cancel & ask for a refund & order it from where i was going to originally as i need the parts for the weekend & yup, they should have disabled the next day option in shipping, easily done with a few clicks. But also i didnt see the notice cuz its only on the homepage, when i went to the site i used an external link that taken me to the parts page i was after, so i had no idea! they should have made that notice either a pop-up as soon you enter the website no matter what page, or a notice during checkout, not just on the home page! Regarding their delivery policy it also states that 99.9% of goods should be delivered next day on a 1st class recorded transaction, i disagree with that statement as iv ordered plenty of bits via 1st class recorded and most of the time it is'nt delivered next day. Some companies actually state that next day delivery is 1st class recorded so you have to watch out for that. Bit naughty of them to take a next day delivery payment from you though! Quote Link to comment Share on other sites More sharing options...
kelchashock Posted September 25, 2012 Share Posted September 25, 2012 (edited) Well said I've had 1st class packages taking 3 working days to get to me and im in central London. The only way they can guarantee next day is with Royal mail special delivery or a Courier. Regarding their delivery policy it also states that 99.9% of goods should be delivered next day on a 1st class recorded transaction, i disagree with that statement as iv ordered plenty of bits via 1st class recorded and most of the time it is'nt delivered next day. Some companies actually state that next day delivery is 1st class recorded so you have to watch out for that. Bit naughty of them to take a next day delivery payment from you though! Edited September 25, 2012 by kelchashock Quote Link to comment Share on other sites More sharing options...
Evmk Posted September 26, 2012 Share Posted September 26, 2012 (edited) Well said I've had 1st class packages taking 3 working days to get to me and im in central London. The only way they can guarantee next day is with Royal mail special delivery or a Courier. I have personally ordered from Abbots on over 50 separate occasions, I have at times paid for Royal Mail Next Day Special Delivery when I know that I really need a part in a hurry but I can say without question that on the other 45+ occasions where I have used just the first class recorded option, I have had 1 package not turn up the following day, if your first class recorded are taking 3 days to get to you, Royal mail need to pull their fingers out...... Abbots is one person, so Jason alone is the owner and runs the business from day to day, he has been away and that will always be a problem if your the only person able to reply to emails and answer calls..... Abbots customer service is fantastic and I know if you email them about the fact next day postage was paid for, he will look after you! Thankfully all services are resumed Thursday and all post will be sent out so there is no reason why you wouldn't get it Friday.... Edited September 26, 2012 by Evmk 1 Quote Link to comment Share on other sites More sharing options...
kelchashock Posted September 26, 2012 Share Posted September 26, 2012 I have never ordered off abbots so dont have a clue about their service. But you are correct, once an order is dispatched its out of their hands. Royal mail definitely need to sort it out when it comes to so call first class deliveries. I have personally ordered from Abbots on over 50 separate occasions, I have at times paid for Royal Mail Next Day Special Delivery when I know that I really need a part in a hurry but I can say without question that on the other 45+ occasions where I have used just the first class recorded option, I have had 1 package not turn up the following day, if your first class recorded are taking 3 days to get to you, Royal mail need to pull their fingers out...... Abbots is one person, so Jason alone is the owner and runs the business from day to day, he has been away and that will always be a problem if your the only person able to reply to emails and answer calls..... Abbots customer service is fantastic and I know if you email them about the fact next day postage was paid for, he will look after you! Thankfully all services are resumed tomorrow and all post will be sent out so there is no reason why you wouldn't get it Friday.... Quote Link to comment Share on other sites More sharing options...
rctruckz Posted September 26, 2012 Author Share Posted September 26, 2012 ah well, hopefully be here thursday! during checkout the next day delivery option states that all orders placed before 13:30 that day is guaranteed to be with you next day by 2pm, but then it does cost just under Quote Link to comment Share on other sites More sharing options...
Popular Post Abbots RC Posted October 6, 2012 Popular Post Share Posted October 6, 2012 Sorry ot hear you had some trouble rctruckz. All our regulars know that we have cut off times. With not enough hours in any working day, it would not be realsitic to disable 'next day delivery' - after 2.00pm and anyway, some people know that they have ordered after 2.00pm and still want next day service, knowing that it will be posted the following day. We don't tend to answer calls, as e-mail is the way we operate. Although there is a phone number, this is a legal requirement in order to activate certain 'check out' services and needed to take certain payment methods. We do pretty good at answering e-mails quickly, especially on any issues or complaints...we tend to deal with these with in an hour if not quicker. So we assume that rctruckz is Darrell S from Chester... Darrell, we are always happy to help, so always e-mail us as a first port of call. As you are new to us, - this being your 2nd order, - perhaps you just need to get used to the way we do things. We will bend over backwards to help anyone who asks. We definitely recommend checking the homepage before ordering. If we are away, then we leave the store open, as this is what is preferred by most people, so they can secure parts that may be short in supply, - so if we are away, we put up the dates in a BIG display at the top of the homepage. Anyways... Sorry for any inconvenience of course - in fact RM has been a big pain in the backside recently on many counts. We even had a guy pay for next day delivery well before cut off time, but that never arrived next day.... It is out of our hands once sent as mentioned above (thank you), but we do our part as promised though...... 8 Quote Link to comment Share on other sites More sharing options...
Nitroholic Posted October 6, 2012 Share Posted October 6, 2012 Got to say.. I have used AbbotsRC many times, and have never been unhappy. Jason usually answers queries pretty fast for a one-man operation, and when I needed a front shock upright, he split a pack for me so I could get it. I don;t pay for the premium delivery...but usually get things pretty much next day. There are a few suppliers I use regularly...and I won't recommend anyone who lets me down.... but I will happily recommend Abbots. There are no guarantees with first-class, so a lot can depend on the local postman's schedule....but you can pretty much gauge that from how regular your post normally is. Also...any announcements are always up on the front page, so I set my favourites link to go there first. The site is easy to navigate, so that's no hassle. In fact...the only problem I DO have with Abbots is the fact that it costs me money Last time I ordered a base gasket and it cost me 1 Quote Link to comment Share on other sites More sharing options...
Highlander Posted October 6, 2012 Share Posted October 6, 2012 Ive spent a few hundred with them over time, no problems! 1 Quote Link to comment Share on other sites More sharing options...
Condor1201 Posted October 6, 2012 Share Posted October 6, 2012 Yeah I agree that the service is good, my only slight negative - is that i purchased a single pin that goes in the wheel hub last week, the weight and size is so tiny you would'nt feel if it was in your hand but i was still charged nearly Quote Link to comment Share on other sites More sharing options...
The Trooper Posted October 6, 2012 Share Posted October 6, 2012 Yeah I agree that the service is good, my only slight negative - is that i purchased a single pin that goes in the wheel hub last week, the weight and size is so tiny you would'nt feel if it was in your hand but i was still charged nearly Quote Link to comment Share on other sites More sharing options...
Abbots RC Posted October 6, 2012 Share Posted October 6, 2012 Yes that is true Will... I did e-mail Condor and explain that in future if he is purchasing a small single item then I would be happy to sort that out... The store has a program for each RM weight band, but it can't tell what is a packet or a large letter/ letter, so we have to charge as if it were the larger to cover ourselves.... I wrote quite a lengthy e-mail explaining this to condor if my memory serves me well....... Quote Link to comment Share on other sites More sharing options...
Condor1201 Posted October 6, 2012 Share Posted October 6, 2012 Hi,i did'nt reiceve any emails but im really not worried about Quote Link to comment Share on other sites More sharing options...
atom3624 Posted October 6, 2012 Share Posted October 6, 2012 When I've the odd small part, I try to figure out if there's anything else I 'might need in the near future' to compensate for postage charges. Doesn't help I know, as it's after the event. Al. Quote Link to comment Share on other sites More sharing options...
Abbots RC Posted October 7, 2012 Share Posted October 7, 2012 Hi Simon (condor), I just had to find out where I wrote this - It was 'replied' to where you left your quip about the postage... So if you look up your order where you mentioned the postage, - I left the message on the order details. Sorry its a little long as I wanted to explain the postage bands etc... it is there though. Thanks to everyone for the positive notes too, - good to see a balance of opinions...both are welcomed! Quote Link to comment Share on other sites More sharing options...
(-:AD:-) Posted October 7, 2012 Share Posted October 7, 2012 ive neve had any problems, only 1 order thou lol Quote Link to comment Share on other sites More sharing options...
Gaz201 Posted October 7, 2012 Share Posted October 7, 2012 Jason is a top bloke, I've spent a fair bit with him over time and the things he's helped me out with and sorted for me I would honestly defend him to the hilt, it tough out their to make a living and he's doing a fine job looking after all his customers and doing it alone is a great effort to be honest just because of this and his great attitude to help people I always go to him for my new parts I can't fault the man Quote Link to comment Share on other sites More sharing options...
Abbots RC Posted October 7, 2012 Share Posted October 7, 2012 (edited) Thanks Gavin! Not sure if you guys have ever been given a code to use in the store, so here is one that you can use on future orders. It is only a regular 5% 'er, but it all helps. Just put in: ARCL5 in the coupon box at check out and it will deduct 5% from the total. Also, let us know what other cars, - of any scale that you use (make and model) and if we get enough of you with the same one or two, then we'll start to get you parts in for the most popular. I know it is a bit of a pain, but if you could send the details of the models you would like parts for to: [email protected], then it will make it a whole lot easier to keep track of whats the most popular. Thanks lads.... Edited October 7, 2012 by Abbots RC 1 Quote Link to comment Share on other sites More sharing options...
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