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Align Trex blocked me from buying from them on Ebay, so i guess it's my fault their customer service is 💩 then?
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These lot are round my neck of the woods, in person they seem really nice - and @turok007is right, they're doing well. When I asked how they coped with lockdown, their answer was busier than ever lol...
I only have bought simple bits from them and never needed CS so I can't comment how they are on that front!
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RC shops have short memories, pre-pandemic they were all crying they were on the verge of extinction due to online stores. Now, they sell out out of overpriced Arrma stuff as soon as they get any stock. Give it year and we'l see how many people are able and willing to spend 700 quid on a 1/8 RTR 😆