Yeah call Modelsport, they're pretty good and will sort you out. Hopefully it won't put you off. I have an FTX Edge, the brushless version and it's been great so far, although I have had to order some parts due to a big crash at the weekend. First time out with it I lost a wheel, and the hex pin, washer and nut after about ten mins! Lesson learnt there, check all RTR wheels and nuts generally. Sometimes though they come over tightened so worth checking. I had a faulty charger too, is it that little Etronix Pocket charger? Got myself a Core uac50 charger and it's been great.
Good luck with it, hopefully you'll be sorted soon.