Sorry to hear about your recent issues with Royal Snail , I too have taken issue with them many times in the past as i sent and received many parcels through them , I will now no longer send any parcels through there service and i suppose many others are of the same opinion , but for letters and packets i suppose they are the only real option , A good mate of mine worked for parcel farce and he joked about parcels with fragile on them , Explaining that many employees disregarded these markings saying FRAGILE was a town in Italy ,
Andy