my virgins been playing up for about 5 days, its up and down like a blue arse fly, the net is there then its not. 99% of the time its a overload on ya ubr, best time to call virgin is during the day, that way you avoid been connected to india. when i rung them the other night i got india . it was a nightmare, ya might aswell talk to the wall. all they seem to say is its your pc that has the prob