Rickster922 Posted January 1, 2012 Share Posted January 1, 2012 i got an iPad 2 for christmas and I have been using it everyday since then and I really like it, its handy to have around the house. But today, I was playing a game on it, I put it down for about a minute to check something and when I come back it was turned off. I tried to turn it on and it goes on to the loading screen with the apple logo, freezes and goes to a black screen, and then comes back on with the apple loading screen. This goes on continuously and the only way to stop it is by holding down both buttons (power button and home button) to make it turn off. I can't plug it into the computer or anything to restore it because the computer won't recognise it because its still in the loading screen. It had some charge left in it (15%) but nothing that would make it turn off so suddenly. Just wanted to know if any of you have experienced this type of thing before and any advice on how to fix it. It was bought from John Lewis with a 2 year warrenty so i'm just wondering if they would redeem the siutuation there and then or just give me a new iPad? Quote Link to comment Share on other sites More sharing options...
norcoforever Posted January 1, 2012 Share Posted January 1, 2012 they will tell you (if its the same as iphones) to go straight to apple (do you have an apple store near you?) you book an appointment on tinternet then you go in, they check using some funky scanning iphones and will probably just give you a brand new one, like they did with my iphone Quote Link to comment Share on other sites More sharing options...
Rickster922 Posted January 1, 2012 Author Share Posted January 1, 2012 so is it not worth going to john lewis then? Quote Link to comment Share on other sites More sharing options...
norcoforever Posted January 1, 2012 Share Posted January 1, 2012 i would give them a ring as it may be slightly different as mine was a phone. Quote Link to comment Share on other sites More sharing options...
The Rat Posted January 1, 2012 Share Posted January 1, 2012 Turn it off. Leave it for 10 mins. Then fire it again? Quote Link to comment Share on other sites More sharing options...
Rickster922 Posted January 1, 2012 Author Share Posted January 1, 2012 (edited) Turn it off. Leave it for 10 mins. Then fire it again? I've done it countless amount of times mate, its not having it. Edited January 1, 2012 by Rickster922 Quote Link to comment Share on other sites More sharing options...
The Rat Posted January 1, 2012 Share Posted January 1, 2012 By pushing and holding both buttons for say 15 seconds it should power itself off. Guessing you ve tried that tho from ure above post ? Quote Link to comment Share on other sites More sharing options...
Gavin3171 Posted January 1, 2012 Share Posted January 1, 2012 You need to hold top button for three seconds, Then hold home button with the top button, count to ten, it will flick off and go to a black screen. After ten count release top (power button) but carry on holding home for 30seconds. This will put it in DFU mode and itunes will say "device in recovery mode" Then restore Quote Link to comment Share on other sites More sharing options...
Rickster922 Posted January 1, 2012 Author Share Posted January 1, 2012 You need to hold top button for three seconds, Then hold home button with the top button, count to ten, it will flick off and go to a black screen. After ten count release top (power button) but carry on holding home for 30seconds. This will put it in DFU mode and itunes will say "device in recovery mode" Then restore Omg cheers mate! its working! I must not of been pressing the buttons long enough for it to work. Thanks again and a happy new year to everyone. 1 Quote Link to comment Share on other sites More sharing options...
TiM! Posted January 1, 2012 Share Posted January 1, 2012 I'd probably still take it back and ask for another. Should you have to recover a new iPad? No way. Quote Link to comment Share on other sites More sharing options...
Rickster922 Posted January 1, 2012 Author Share Posted January 1, 2012 I'd probably still take it back and ask for another. Should you have to recover a new iPad? No way. I didn't have to recover, it just went to the home screen straight away and continued as if nothing had happened. Do you think its normal though for that to happen? Should I still question it? Quote Link to comment Share on other sites More sharing options...
Gavin3171 Posted January 1, 2012 Share Posted January 1, 2012 (edited) Have you updated the software? They get the odd "glitch" on rare ocasions. My iphone 4 did out the box but its fine now. Also pressing home and power is just a hard reset. Edited January 1, 2012 by Gavin3171 Quote Link to comment Share on other sites More sharing options...
Rickster922 Posted January 1, 2012 Author Share Posted January 1, 2012 (edited) yea the software is the latest out of the box. I'm going to give john lewis and apple a call tomorrow and ask if its a common fault. Cheers for the advice anyway guys, really appreciate it. Edited January 2, 2012 by Rickster922 Quote Link to comment Share on other sites More sharing options...
Gavin3171 Posted January 2, 2012 Share Posted January 2, 2012 In all honesty i wouldnt worry about it. It might even be a bug in the app you were using. Quote Link to comment Share on other sites More sharing options...
richhrly Posted January 3, 2012 Share Posted January 3, 2012 iPads/iPhones crash sometimes. They're computers. I wouldn't worry, sounds like a general crash that you now know how to fix! fwiw, in my experience Apple customer support is second to none. Quote Link to comment Share on other sites More sharing options...
lonie Posted January 3, 2012 Share Posted January 3, 2012 looks like someone beat me to it but yeah you need to put it into DFU mode so it can be restored hold home and power for 10 sec release power and continue to hold home for 10-15 sec it will restart and show the "plug into itunes" logo plug her into the pc rtestore and update to latest software then restore old apps ect from backup that is also part of the way to unlock the iphones (its slightly more complicated now with the baseband upgrades) but inted of running it in itunes you use a program like redsn0w/blacksn0w/pineapple express/ultra sn0w/yellowsn0w (diferent ones for diferent firmawares/basebands) to modify a firmwarefile then update with that one and boom you have a hacked iphone then you use cydia to download the ultrasn0w source wich unlocks it damn i miss doing that stuff :/ Quote Link to comment Share on other sites More sharing options...
Gavin3171 Posted January 3, 2012 Share Posted January 3, 2012 But theres no reason to do that as no Jailbreak for iPad2 Quote Link to comment Share on other sites More sharing options...
GunnersRC Posted January 3, 2012 Share Posted January 3, 2012 There is a jailbreak for ipad 2, just not on IOS5. Hearing on the grapevine that a podg2 A5 jailbreak is imminent, so not long to wait if you are on IOS5...like me. Quote Link to comment Share on other sites More sharing options...
Gavin3171 Posted January 3, 2012 Share Posted January 3, 2012 sorry didnt word it correctly. Thats what i ment. IOS 5 JB for ipad2 and 4s is currently being worked on. Shouldnt be too long i hope. Then maybe they will work on a fully workiing port for siri. I dont want to have to run my own server! LOL Quote Link to comment Share on other sites More sharing options...
Rickster922 Posted January 3, 2012 Author Share Posted January 3, 2012 I spoke to apple customer support who were really helpful and they said that it can happen sometimes. They think that its happened because I have been continually using it from out of the box without turning it off and just putting it into sleep mode. Anyway, they gave me a reference number so that if it happens again then I can just take it to an apple shop and get it sorted. Everything is working the way it should be now 1 Quote Link to comment Share on other sites More sharing options...
Gavin3171 Posted January 3, 2012 Share Posted January 3, 2012 Glad you got confirmation it would be ok Quote Link to comment Share on other sites More sharing options...
Gavin3171 Posted January 3, 2012 Share Posted January 3, 2012 4s and ipad 2 IOS5 untethered JB due next week Quote Link to comment Share on other sites More sharing options...
Popular Post .AJ. Posted May 11, 2021 Popular Post Share Posted May 11, 2021 3 hours ago, jrucjacks123 said: Hi, you said your iPad was stuck in loading screen and won't charge. I think you need to force restart your iPad. If no use, you can use an ios system recovery tool to fix the issue. I once used the tool to fix my iPad stuck in Apple logo without data loss. Holy thread resurrection Batman! 4 Quote Link to comment Share on other sites More sharing options...
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