Savage_Smithy

the social media angle is probably a good bet but i will be calling them tomorrow too as you say emails are easy to ignore. i dont know why they do it to themselves, they dont lose anything by issuing a replacement because they would return the faulty phone to samsung anyway. cheers

the seller is scan.co.uk and that is true about a more long term repair request and there is absolubtley no way they could prove a scratch caused the phone to seemingly lose it operating system completely

cheers for the reply, i have read that and i gather that i am well within my 30 day right to reject the product but as far as i can see nothing there mentions any physical damage caused by the user which is what this shop are claiming gives them the right to reject the return. is there some argument to be made for general wear of a product? as i feel like a small scratch on a phone screen is to be expected and shouldnt void any warranties but i'm not 100% sure how to properly word it. cheers, smithy

hi, i have a bit of trouble reutrning a 5 day old phone and im wondering if anybody has had a similair experience that was resolved? basically i bought a samsung galaxy s7 on finance from a large uk computer shop and after 5 or so days it just stopped working, it wouldnt turn on other than to display the samsung logo and then hang there until it ran out battery and none of the recovery modes worked. so i thought no worries its 5 days old i'll just send it back but today i received notification that my rma has been rejected due to physical damage. the phone lived in a full cover book type case from day one but unfortunately a small bit of grit must have gotten between the screen and the cover beacuse there is a very light scratch in a bottom corner but the phone is otherwise flawless and the shop in question is using that as an excuse to reject my rma. now there is no way in hell that a small scratch on the screen causes the phone to not boot up or even enter recovery mode so surely they cant just deny that i paid ~£500 for faulty goods and refuse to do anything about it. To be honest i havent ever had an rma rejected so i'm not sure what to expect or what i can do about it, if anybody here can shed some light on it or give me some retaliatory points that would be much apprciated. cheers, smithy

Hi all, The charging port on my iphone 5 was extrememly intermittent so I replaced it, the new part works fine but I have accidentally damaged the logic board when prying the battery connector off. The damage looks to be one of those grain of sand sized capacitors or resistors just knocked off its pads, Naturally I have lost the part now and im not entirely sure what it was but I do know that without it the home and power buttons do nothing. So does anybody know or can recommend somewhere that can do this kind of repair work at a reasonable cost? cheers, smithy

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probably, I only put them on for the picture

heres my latest

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